WASTENOTES/ADWORKS returns policy
Your use (accessing, browsing, quoting, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.
If we send you something you ordered but subsequently do not want, you can return it within 7 days of receipt of the item(s). It is your responsibility to return the goods and to pay any carriage associated with their return. Goods must be returned undamaged, unused and in original packaging. Until we receive the goods you are returning they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return the item(s) however a signed delivery to us is not necessary as we will accept a proof of posting certificate as proof that you sent the goods. If an exchange is arranged, you bear the cost of re-shipping the new product(s). We will levy a charge of £5.00 as a restocking charge.
Goods damaged in transit?
If your purchase is damaged in transit do not accept it from the courier and ask them to return it to us. Never sign for a consignment with damaged packaging as "unchecked" always state "damaged packaging" If you do accept it and the damage is to a replaceable part/item we will send you a replacement part and may or may not ask you to return the faulty part/item.
Damaged or defective goods accepted from the courier as undamaged?
First contact us by e-mail or telephone to agree what to do. If a faulty item is delivered or it is not the item ordered, you will be offered a replacement. If this is not satisfactory a full refund will be offered. Faulty items must be returned within 7 days of delivery and we will pay the return postage. This does not affect your statutory rights as a consumer.